Terms and Conditions of Business
DIVOTE COSMETICS is an online store owned by
HESON d.o.o. Osijek
OIB (Personal Identification Number): 72777614918
Address: Đakovština 3, Osijek
Contact phone: +385 91 4223 503
Email for online customers: info@divotecosmetics.com
INTRODUCTION
DIVOTE COSMETICS is an online store operating through its website at the domain http://divotecosmetics.com (hereinafter: DIVOTE COSMETICS), under the company HESON d.o.o., Osijek, Đakovština 3, OIB: 72777614918. It is an importer/distributor of cosmetics, guaranteeing secure purchasing and excellent logistics for fast product delivery and customer care. For any information or questions related to the online store or the products and services provided by HESON d.o.o., we are here for you. Please feel free to contact us via email at info@divotecosmetics.com or by phone at +385 91 4223 503.
We are committed to providing the best customer support and ensuring your satisfaction with our services. The aim and purpose of these Terms and Conditions are to regulate the conditions and rules for using the DIVOTE COSMETICS website, the use of all services provided on it, as well as the purchase and sale of products from HESON d.o.o., whether through the website, social networks, or telecommunication channels of DIVOTE COSMETICS (from now on: Terms and Conditions).
These Terms and Conditions also apply if a contractual relationship with the Customer is established through social networks such as Facebook and Instagram (from now on: social networks) or through telecommunication channels and mobile messaging applications (WhatsApp, Viber, Messenger, SMS, etc.). However, if the Customer sends an offer to DIVOTE COSMETICS for a contract through social networks, communication channels, or mobile applications, DIVOTE COSMETICS is not obliged to accept it, and a contractual relationship is considered established only when such an offer is accepted. For more accessible terminology in these Terms and Conditions, the term “website” also refers to social networks and purchasing/ordering products in any other possible ways mentioned in these Terms (telecommunication channels, email, mobile messaging applications).
The Customer is obliged to carefully read all the terms and conditions listed below. By ordering products, the Customer confirms the acceptance of these Terms and Conditions as an integral part of every sales contract concluded between the Seller and the Customer via the online store. We reserve the right to change, modify, and supplement the terms of use of these pages at any time. Changes take effect at the moment of publication on the website. The User is obliged to regularly read the Terms and Conditions of business, and it is considered that by accessing the pages, they are familiar with the current rules and conditions of their use. Therefore, we invite you to carefully read the Terms and Conditions and the Privacy Policy and Cookie Policy, which are an integral part of these Terms and Conditions, before using the website or when ordering or purchasing products in any of the above-mentioned ways. If you do not agree with the Terms and Conditions and the Privacy Policy and Cookie Policy, do not use the website or place orders on it, nor order and purchase products in any other possible ways. These Terms and Conditions may be changed, and it is your responsibility to read them regularly, as the Terms and Conditions that apply at the time of using the website or at the time of contracting services with HESON d.o.o. are always in effect. Continuing to use the website or purchasing or ordering products after the publication of new amended Terms and Conditions implies that the User accepts the changes.
If you have any questions regarding the Terms and Conditions or the Privacy Policy, you can contact us via email at info@divotecosmetics.com.
Definitions
User – For the purposes of these Terms and Conditions, a User is any person who accesses and/or uses the services of the DIVOTE COSMETICS website, including unregistered users, registered users, and business entities that use the services of HESON d.o.o. based on a contractual relationship. The term User, in the context of these Terms, also includes individuals who place an order through social networks or telecommunication channels.
Customer – A Customer is any person who places an order and/or purchases products either on the website, through social networks, or via DIVOTE COSMETICS telecommunication channels. A Customer can be an adult and legally capable person, or a legal entity. Purchases of products on behalf of minors or legally incapacitated persons can only be requested by their legal representatives.
By accepting these Terms, you confirm that you are over 18 years old and have the total legal capacity or have obtained full legal capacity before adulthood and that you are fully capable of accepting these Terms and Conditions as well as making purchases of products or that you are an authorized person to order/purchase products if you are purchasing on behalf of and for the account of a legal entity.
Furthermore, by accepting these Terms and Conditions or being notified of them, the Customer, under complete material and criminal liability, confirms that all personal data provided to order/purchase products and others are true and accurate. Otherwise, the Customer is liable to the company HESON d.o.o. for all damage that may result from providing false data, and the company HESON d.o.o. is authorized to initiate all available procedures against Customers who have provided false information.
Business Day/Business Hours
For the purposes of these Terms and Conditions, a business day is considered the regular period from Monday to Friday between 8:00 AM and 4:00 PM. Holidays, public holidays, or other days when work is not allowed by law or specific regulation are not considered business days under these Terms.
OUR INFORMATION
The sale of goods on this website under the name divotecosmetics.com is performed by HESON d.o.o., Osijek, Đakovština 3, OIB: 72777614918, email address info@divotecosmetics.com, telephone number: +385 91 4223 503, registered in the court register of the Commercial Court in Osijek under the number MBS: 030240347. The person authorized to represent the company is the director, Josipa Pipunić, who represents the company individually and independently. Company account details for HESON d.o.o.: IBAN: HR5823400091111111584, SWIFT: PBZGHR2X, opened with PRIVREDNA BANKA ZAGREB d.d. bank. Besides the webshop divotecosmetics.com, DIVOTE COSMETICS also operates through retail stores. A list of retail stores can be found on the website.
YOUR INFORMATION
Information or personal data you have provided to us are processed by data protection policies. By using this website and ordering/purchasing products in any other way, you agree to the processing of that information and data and declare that all provided information and details are accurate and true.
When making a purchase, the Customer provides the following information:
- Name and surname/company name;
- Residence/headquarters;
- Email address;
- Phone number;
- If the Customer is an entrepreneur and has an identifier, such as a VAT number, these details are also provided. These details are necessary for customer identification and further communication for the purpose of product delivery.
LANGUAGE OF COMMUNICATION
All documents created by the Seller are available in English and Croatian, depending on which of the two languages the Customer chooses as the communication language. The Customer selects the language of communication when placing an order. In the case of different interpretations or disagreements between the English and Croatian versions, the Croatian version shall prevail.
Governing Law
The distance sales contract is governed by Croatian law, which also applies to the protection of the Customer’s personal data, alternative dispute resolution for consumer disputes, resolution of other disputes between the Seller and the Customer, and all rights and obligations arising from the relationship between the Seller and the Customer. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
Pre-contractual Information – By Article 60 of the Consumer Protection Act, the Seller will highlight the main characteristics of each product offered for sale in the Online Store along with the retail prices next to the product photos. The Seller makes every effort to keep the information on the online store pages current and accurate but cannot guarantee 100% accuracy of all displayed product information. In exceptional cases, there may be discrepancies between actual data and data available on the website. The Seller reserves the right to errors in the description and images of products and the display of prices, product availability, and discount or benefit codes. In case of an error, the Seller must revise the order and contact the Customer to arrange an alternative order.
USE OF THE WEBSITE/SOCIAL NETWORKS
The right to use the website and DIVOTE COSMETICS social networks is a personal right of the end user and cannot be transferred in any way to other physical or legal persons, nor is any user authorized to register other physical or legal persons. The end user is personally responsible for protecting the confidentiality of passwords where they exist. The end user is aware that sometimes there are interruptions of services or events that are beyond the control of HESON d.o.o. and accepts that HESON d.o.o. is not responsible for any loss of data that may occur during the transmission of information on the Internet or social networks. The end user agrees and accepts that access to the website/social networks may sometimes be interrupted, temporarily unavailable, or disabled.
HESON d.o.o. is not responsible for any content that a user, subscriber, or unauthorized user may post on the DIVOTE COSMETICS website or social networks. HESON d.o.o. reserves the right to change, adapt, modify, delete, or remove any inappropriate content. The end user acknowledges that all discussions, ratings, and comments are public, not private, and that, therefore, the employees of HESON d.o.o. can monitor the communications of end users without their knowledge and explicit permission.
HESON d.o.o. may terminate the business relationship with any of its end users at any time. HESON d.o.o. reserves the right to immediately revoke any passwords or user accounts of the end user in the event of any behavior of the end user that HESON d.o.o., at its discretion, considers unacceptable, as well as in any case of non-compliance with the Terms and Conditions by the end user.
The user can send their inquiries and comments in writing by mail or email, and HESON d.o.o. will respond in writing by mail or email within the legal deadline. HESON d.o.o. is a distributor (and not a manufacturer) of third-party and end users’ content. HESON d.o.o. does not guarantee the accuracy, completeness, or usefulness of any content, nor its marketability or suitability for any particular purpose. HESON d.o.o. is not responsible for the accuracy or reliability of any opinion, advice, or statement published on the DIVOTE COSMETICS website by anyone other than authorized persons of HESON d.o.o.
By using this website and social networks and placing orders, you agree that:
- You will use this website/social network exclusively for inquiries and legally valid orders.
- You will not place false or fraudulent orders. If we reasonably believe such an order has been placed, we are authorized to cancel it and notify the relevant authorities.
- You will provide us with accurate and truthful information about your email address, postal address, and contact details.
By using this website or social networks, the User expressly agrees that they are solely responsible for its use and that HESON d.o.o. does not guarantee (I) the consequences that may arise from the use of this website or (II) the accuracy, reliability, or content of any information, service, or goods provided through this website.
ORDERING AND PURCHASING PRODUCTS
Displaying goods in the online store does not constitute a legally binding offer but only a non-binding online catalog. By clicking on the “COMPLETE PURCHASE” button, you send a binding order (order with an obligation to pay) for the goods in the cart. The order confirmation is issued immediately after the order is dispatched and does not constitute contract acceptance. We can accept your order by sending an order acceptance via email, in the same manner you placed the order, or by sending the goods to the delivery address.
Exceptionally, product ordering is also possible through social networks, telecommunications channels, or mobile messaging applications (WhatsApp, Viber, Messenger, etc.). However, in this specific case, only those products that are offered and available/accessible on the DIVOTE COSMETICS website can be ordered under the conditions and prices of the products listed on the website at the time of the order. In this case, the Customer’s order is valid only when DIVOTE COSMETICS notifies the Customer that it has accepted their order. After DIVOTE COSMETICS accepts the order, it sends the Customer an order confirmation along with the General Terms and Conditions.
Other products that are not available/accessible on the website can be ordered/purchased at retail locations, according to their availability. DIVOTE COSMETICS is not obliged to accept an order for products that are not available and accessible on the DIVOTE COSMETICS website. After completing the order, the Customer can choose one of the three payment methods mentioned in these General Terms and Conditions. After the payment confirmation, the ordered products are sent to the Customer at the desired address via the delivery service. All customer data collected is used solely to provide the highest quality and fastest delivery service of ordered goods or inform customers about news in our online store or changes in how we do business.
DIVOTE COSMETICS strives to represent the offered products as accurately as possible with the displayed images in the online store and to describe the products and their characteristics as accurately as possible with names and descriptions. However, it is not responsible for minor deviations between the delivered product and its photograph, as well as in the case of an obvious error by DIVOTE COSMETICS that a reasonable person could easily recognize as an error. Customers are particularly warned that there may be deviations in the product’s color in the photograph and the product itself, which are possible due to the angle of shooting or lighting.
PAYMENT METHODS
HESON d.o.o. at divotecosmetics.com allows you to purchase and pay for selected products in the online store in the following ways:
1. Credit card payments: Direct online payment using the latest CorvusPay credit card payment service: Visa, MasterCard, and Diners. The possibility of paying in 12 installments for Diners cards or up to 12 installments if you are a user of Maestro or Visa cards through PBZ or ZABA terminals. We also offer payment in up to 12 installments with a ZABA Mastercard and payments with Visa Premium cards.
2. Cash on Delivery: Cash on delivery allows you to pay the order amount to the delivery person at the time of delivery to the specified address. Payment on delivery is made exclusively in cash; the amount cannot be paid by credit card. If the recipient cannot receive the shipment at the time of delivery due to absence, the courier leaves a notice of the shipment’s arrival. This applies to orders up to 100.00 EUR. In the case of cash on delivery, a surcharge of 0,5 EUR is charged. In the case of unilateral termination of the contract, refunds are made by bank transfer. For this, we need your bank account details. We reserve the right to issue a voucher in the amount of the returned goods if bank account details are not provided after successive reminders.
These payment methods apply exclusively to purchases via the online store divotecosmetics.com.
All prices displayed with the products are retail prices, including VAT, but do not include delivery costs or costs associated with the chosen payment method (e.g., cash on delivery), which are then added to the total price. Product and delivery prices are expressed in euros.
The merchant will calculate the delivery costs at the time of order so that they are known to the Customer before payment in the online shopping process.
The product’s price will be as stated at any given time on our website, except for an obvious error. Although we take all necessary measures to ensure that the prices listed on the website are correct, errors may occur. If we discover an error in the cost of any product you have ordered, we will inform you as soon as possible and give you the option to confirm the order at the correct price or cancel the order. Such situations are exceptional, and the Seller apologizes in advance to its customers for being forced to inform them of the problem, the incorrect price for a specific product, and the inability to deliver the specific customer order. If we cannot contact you, the order will be considered canceled, and any amounts paid will be refunded in full.
Suppose the Customer receives an item at the wrong price. In that case, the Customer agrees to compensate for the product’s price difference, and DIVOTE COSMETICS will contact them regarding the refund. We are not obliged to sell you any product at the incorrectly stated lower price (even after we have sent the Delivery Confirmation) if the pricing error is obvious and unmistakable and could reasonably have been recognized by you as an incorrect price.
The Seller is authorized to change prices without prior notice. However, changes will not affect orders we have sent an Order Confirmation. Thus, products are purchased and delivered at the prices specified by the Customer at the time of the order, regardless of the delivery date.
Discounts – Actions, Coupons, Promotions
The Seller is authorized to determine special sales conditions (e.g., promotions, sales) for individual products, groups of products, and all products at any time. For product ordering, only the prices of products displayed on our website are binding. In this regard, if our products are advertised incorrectly at lower prices on individual pages or social networks, the binding and valid prices, actions, and discounts are only those published on our website. DIVOTE COSMETICS is not obliged to deliver the product to the Customer at the price and conditions stated on other pages except the official website divotecosmetics.com.
Additionally, third parties may take pictures of our products with our logo and advertise their sale; however, for the formation of a contractual relationship, only the products, prices, and their conditions published on the official DIVOTE COSMETICS pages are relevant, and in this sense, HESON d.o.o. excludes any responsibility.
Discounts are calculated on products with regular prices. They are not cumulative and cannot be combined with other discounts, coupons, or promotions. Thus, promotions are not cumulative and are mutually exclusive.
For products available at retail locations, only the discounts specified at that retail location are applied. Discounts, promotions, and sales are automatically calculated when adding products to the cart.
DIVOTE COSMETICS Gift Vouchers
The Issuer of the gift voucher is the company HESON d.o.o. with its registered office in Osijek (31000), Đakovština 3 (from now on referred to as the Issuer). These General Terms and Conditions determine the rights and obligations regarding the use of the gift voucher. These General Terms are binding for the Issuer and every User of the gift voucher when using the gift voucher, including the payment of funds for the gift voucher as a means of payment during purchase. By accepting the gift voucher, the User agrees to these General Terms and Conditions.
Gift Voucher Usage:
1. A gift voucher with the deposited amount represents a means of payment.
2. Both natural and legal persons can obtain gift vouchers.
3. No additional discounts are granted to the User when funds are deposited into the gift voucher
4. The minimum possible deposit amount onto the gift voucher is 50 EUR.
5. The purchase of a gift voucher is not possible with deferred payment or cash on delivery.
6. The amount on the gift voucher is valid for 12 months from the date of deposit. After 12 months from the deposit, the unused amount on the gift voucher cannot be utilized.
7. The total amount deposited into the gift voucher can be used only one time.
8. It is not possible to withdraw the amount already deposited into the gift voucher.
9. The Issuer’s obligation regarding the gift voucher arises when the User deposits the amount onto the gift voucher. In case of loss, theft, or damage to the gift voucher that prevents its use, HESON d.o.o. is not obliged to compensate the User of the gift voucher. The Issuer may only accept the gift voucher if it is determined to be counterfeit, its validity has expired, or it is so damaged that its content cannot be determined. The Issuer is not obliged to verify the identity of the bearer of the gift voucher when using it. The Issuer is not responsible for the loss of the gift voucher, nor can the cancellation of a lost/stolen gift voucher be requested. The Issuer’s obligation regarding the gift voucher ceases when the Issuer accepts it as a means of payment for goods, upon the expiration of the voucher’s validity, or if the voucher becomes invalid due to any of the circumstances described in these General Terms.
10. The gift voucher cannot be used for resale.
11. By depositing the amount, the User accepts the General Terms and Conditions regarding the gift voucher, which are considered familiar.
12. After a visible deposit, we send you the DIVOTE COSMETICS gift voucher code with a suitable message to your email, phone, or social media inbox. You then forward the message with the code to the person who will use it on our site.
13. The delivery amount is included in the total voucher amount.
14. Gift vouchers can be combined; for example, adding vouchers of 50 EUR and 100 EUR to the cart gives a unique gift voucher of 150 EUR.
Gift vouchers cannot be exchanged for cash. If the purchase value exceeds the amount on the gift voucher, the User must pay the difference. The purchase value cannot be lower than the amount on the gift voucher. The voucher amount includes VAT.
The Issuer, HESON d.o.o., reserves the right to amend these terms or discontinue the use of the gift voucher. In that case, customers will be informed in writing, on the website, or via email in a timely manner.
Statement on Payment Security
CorvusPay applies the latest standards in data protection: the Secure Socket Layer (SSL) protocol with 128-bit data encryption and the MD5 algorithm. The ISO 8583 protocol ensures that data exchange between the CorvusPay system and the authorization centers of card companies is carried out in a private network, protected from unauthorized access by a double-layer firewall.
Customers are advised and warned not to enter their card details or any other sensitive information anywhere other than the designated field, not to send such information via email, or to make it available in any similar way.
Ordering
Products are ordered online by following simple instructions to fill in all required information and confirm the order. Review our product offerings, and add selected products to your cart by clicking the “ADD TO CART” button next to each product. At any time, you can track how many products you have in your cart and the total amount of the added products at the top of the page. By clicking “VIEW CART,” you can review the products added to your cart in detail, change the quantity of ordered products, and remove products from the cart. Clicking on “COMPLETE PURCHASE” in the upper right corner starts the checkout process, which consists of three steps where you will enter delivery and payment details.
1. Step 1 (Enter email and password) of order confirmation, in which you must fill in your email address to send order confirmations, invoices, and notifications related to the purchase. Clicking on the “CONTINUE AS GUEST” button opens step 2 of order confirmation (Delivery Details), where you need to fill in delivery details for the products and invoice and then click “NEXT STEP.”
2. “Next Step” is step 3, and the final step is where you select the payment method and confirm the order by clicking the “COMPLETE PURCHASE” button, after which the ordering process is completed, and no more products can be added to the cart. A thank you message will appear on the screen, and you will receive an email confirmation of your order. In these three steps, you can add more products to the cart by pressing the “ADD MORE PRODUCTS” button in the lower left corner, but only before clicking the “Create Order” button. We will notify you via email that the order has been accepted and shipped (“Shipping Confirmation”). The Shipping Confirmation will include an electronic confirmation with your order details (“E-confirmation”). If you are still waiting to receive an order confirmation, please check your spam folder before contacting KB at the contact provided below. The purchase cannot be completed without checking the box “I agree with the General Terms and Conditions,” by which the customer confirms that they have read, understood, and agreed with these General Terms and Conditions, and by checking the box “and that this is an order with an obligation to pay.” In each of these three steps, you can add more products to the cart by pressing the “ADD MORE PRODUCTS” button in the lower left corner, but only before clicking the “Create Order” button. If the customer has not received a purchase confirmation via email within 72 hours or cannot access the service described in the email, they must contact the seller at info@divotecosmetics.com. The sales contract is concluded at the moment of order acceptance, and the product will be dispatched to the delivery service no later than five working days (excluding Saturdays, Sundays, and public holidays) from the day the customer’s payment is visible on the Divote Cosmetics account, except in the case of cash on delivery payment. Delivery times may vary from usual during holidays, non-working days, significant sales events (e.g., Black Friday), and similar circumstances where delays and interruptions in delivery are possible. The seller is not responsible for delays caused by the delivery service, especially during increased package traffic (e.g., Black Friday, December). If the customer wishes to deliver on a specific date within the period mentioned, they must indicate this in their order notes. Suppose the customer chooses cash on delivery as the payment method. In that case, the sales contract is concluded at the moment of order acceptance by the customer, and the product will be dispatched to the delivery service no later than five working days (excluding Saturdays, Sundays, and public holidays) after the sales contract is concluded. Exceptionally, no contractual relationship between HESON d.o.o. and the customer will be established if it is later determined that the product for which the order confirmation was issued is not available, in which case the sales contract is automatically terminated. DIVOTE COSMETICS will act as described in the section titled PRODUCT AVAILABILITY. In individual cases, due to high demand, the seller may be unable to deliver some of the ordered products, or some products from the offer may be entirely or partially sold out. In the case of sold-out products, the customer will be informed before the goods are shipped by email or phone; in such cases, the seller bears no responsibility.
PRODUCT AVAILABILITY
All product orders are subject to the availability of products in the DIVOTE COSMETICS warehouse. In individual cases, it is possible that due to high demand for certain products, as well as if the stock status of products is not updated due to orders placed outside working hours, the seller may not be able to deliver some of the ordered products, or some products from the offer may be completely or partially sold out.
In the case of sold-out products, the Customer will be notified before the shipment of the goods via email, telephone, or another method to place the order. The Seller bears no responsibility in such cases, and the concluded contract is automatically terminated. In this case, the Seller may inform the Customer about the renewed availability of the product through the provided contact information. Suppose the Customer has made a payment for the product at the time of ordering. In that case, the Customer will be refunded in the manner and within the timeframes specified in the cases of unilateral termination by the Customer.
ORDER PROCESSING REFUSAL
We reserve the right to remove any product from this website at any time and to remove or modify materials or content on it. Although we will always do everything possible to process all orders, exceptional circumstances force us to refuse to process an order after we have sent the Order Confirmation. We reserve the right to do so at any time, and the Customer will be notified in the same manner in which the product order was placed.
We are not liable to you or any third party for the removal of any product from this website, for the removal or modification of materials or content on the website, or for discontinuing the processing of an order after we have sent the Order Confirmation. Additionally, we reserve the right to refuse to accept a Customer’s order and to deliver the product to the Customer, as well as the right to unilaterally terminate the Purchase Agreement if the Order Confirmation has already been sent to the Customer, especially in the following cases:
- If there is suspicion of abuse of rights by the Customer,
- If there is suspicion that the Customer has misrepresented information required to conclude the Agreement, especially if it is determined that the Customer has falsely represented personal data,
- If the Customer has previously abused their rights, especially if they refused to accept the delivered product,
- In other cases, it is assessed that accepting the Customer’s order would cause damage to KB.
DAMAGE TO SHIPMENTS DURING DELIVERY AND PRODUCT REPLACEMENT DUE TO DELIVERY ERRORS
The Customer is obliged to check for any external damage to the shipment or package upon receipt and to immediately file a complaint with the delivery person if such damages exist. If the shipment shows significant external damage, the Customer is obliged to refuse to accept it. The Seller is also obliged to contact the Customer to check the condition of the shipment and send a new shipment. In this case, the Customer does not bear the cost of delivering the latest shipment.
If a product that the Customer did not order is delivered (delivery error), the Customer is obliged to inform the Seller via email within three days of receiving the shipment at info@divotecosmetics.com to arrange a product replacement or the return of the incorrectly delivered product and the delivery of the ordered product(s). The Seller bears the cost of delivery for product replacement.
LIABILITY FOR MATERIAL DEFECTS
The Seller is liable for material defects of items sold through the online store by the applicable laws of the Republic of Croatia, especially the Law on Obligations, with certain limitations prescribed by these General Terms and Conditions regarding the product type. The consumer customer must notify the Seller of any visible defect in the purchased product two months after the defect was discovered.
Given the type of products (cosmetic products and other products with a limited usage period), the Seller is not liable for material defects of the product if the defect is due to the expiration of the period in which the product can be used. If necessary, the Customer will provide the Seller with the product claimed to have a material defect for inspection to verify the validity of the complaint. If the complaint is valid, the Seller will reimburse the Customer for the delivery costs of the product in an amount corresponding to the usual delivery service costs used by the Seller when delivering the purchased products to the Customer. If the complaint is not valid, the Customer will additionally bear the cost of returning the inspected products to the Customer.
If the Seller determines, following the Customer’s complaint, that the purchased product has a material defect claimed by the Consumer Customer, the cost of repair or replacement of the product is borne by the Seller. During repair or replacement, the Customer is obliged to make the product available to the Seller, and the Seller is obliged to take and bear the cost of collecting the product.
If the Seller does not remedy the defect, the Customer has the right to request a price reduction or declare the termination of the sales contract.
Extrajudicial Resolution of Consumer Disputes and Legal Protection
The Consumer and the Seller undertake to resolve any disputes regarding the rights and obligations arising from the distance sales contract (consumer dispute), as well as any disputes that may arise from the Customer’s access to the Seller’s website, including disputes arising from the Customer’s exercise of personal data protection rights, through direct communication via email.
It is considered that an attempt to peacefully resolve the dispute through direct communication between the Customer and the Seller is exhausted by the submission of a complaint by the consumer and the Seller’s response to the complaint, where the complaint is deemed inadmissible or unfounded.
If the consumer dispute is not resolved through the described direct communication, the Customer and the Seller (the contracting parties) undertake to resolve it extrajudicially through the interactive website, the Online Dispute Resolution (ODR) platform, which can be accessed by clicking on the following link: http://ec.europa.eu/odr.
The contracting parties undertake to resolve the consumer dispute before one of the registered bodies for alternative consumer dispute resolution competent according to the Seller’s place of business in a procedure aimed at reaching a binding decision for both contracting parties. The contracting parties agree that the legal effect of the conclusion reached in such a procedure is binding for both contracting parties.
The binding resolution of the dispute cannot result in the deprivation of consumer protection ensured by provisions from which derogation is not permitted by agreement in cases prescribed by the provision of Article 20 of the Law on Alternative Consumer Dispute Resolution.
In case of the right to obtain judicial protection, the court in Osijek has jurisdiction for all disputes between the Customer and the Seller, provided that a Customer domiciled in an EU member state may initiate proceedings against the Seller either before the court in Osijek or before the court of the place where the Customer is domiciled. In contrast, the Seller may initiate proceedings against the Customer only before the member state’s courts in which the Customer is domiciled.
Copyright
The Seller owns the website http://divotecosmetics.com.
All content on the website, such as texts, graphics, trademarks (logos), icons, audio and video recordings, digital downloads, software packages, and data, is the property of the Seller or its business partners and is protected by Croatian and international regulations on copyright and related rights or industrial property rights. Unauthorized use of this content violates intellectual property rights protection regulations.
Availability of the Online Store
Although the Seller always acts with due diligence and undertakes everything that is objectively possible by engaging experts with appropriate qualifications, it cannot guarantee that the online store system will function without any disruptions or errors.
Disruptions or errors in the functioning of the online store system can be reported to the Seller at info@divotecosmetics.com.
Access to the online store system may be unavailable due to maintenance, upgrades, or the introduction of new content (improvements).
